When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: ‘If the customer were here, what would she say?

In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. - Kate Leggett

The adoption rate of mobile is twice that of the internet, three times that of social media, and 10 times faster than PCs. - Emma Crowe